Question 1

What happens when I miss a call?

Accepted Answer

Within 60 seconds, the caller gets a text from your business number — for example: “Sorry we missed your call! How can we help?” They can text back right away, and you get a notification so you can reply or call them back. The lead doesn’t go to your competitor while you’re busy on a job.

Question 2

Do I have to learn new software?

Accepted Answer

No. It’s done-for-you. We set up and run the whole system so you never have to learn any software, log into a dashboard, or remember to follow up.

Question 3

How long is setup?

Accepted Answer

Plan on 7 to 14 days for your full system to be set up and start bringing in results. Missed-call text-back alone is usually connected in 3 to 10 business days.

Question 4

Is there a contract?

Accepted Answer

No long-term contract. We ask for a 2-month start so your system has time to get set up and start bringing in results. After that, it’s month-to-month and you can cancel anytime.

Question 5

Will this work with my current phone number?

Accepted Answer

Yes. You keep your current business number and your phone rings the same way. We connect our system behind the scenes so missed calls get a text back automatically. If your business uses a cell phone number, we’ll add a local number for texting. Setup usually takes 3–10 business days.

Question 6

Do you work with every type of business?

Accepted Answer

No. Breniva is built for local service businesses. We don’t offer social media management, paid ad management, or design work, and we’ll tell you that straight up rather than sell you something that won’t help. If we’re not the right fit, we’ll say so.

Question 7

What are your business hours?

Accepted Answer

Breniva Marketing is available Mon - Fri, 9:00 AM - 6:00 PM EST. The automation we build for you runs around the clock — including after hours and on weekends — so missed calls and leads never sit unanswered.

Question 8

Does the AI chat widget work after hours?

Accepted Answer

Yes. The chat widget answers questions and captures leads any time of day, so you don’t miss the customers who visit your site outside your business hours. Every conversation comes through as a lead you can follow up on.

Question 9

How does pricing work?

Accepted Answer

Every business has different needs, so we customize our solutions based on the services and features that make the most sense for your business. After learning about your goals, we’ll provide a clear proposal outlining any one-time setup costs and your monthly investment. You’ll know exactly what’s included before getting started. No surprises or unnecessary services.

Question 10

Can I cancel anytime?

Accepted Answer

Yes. After the first 2 months, it’s month-to-month and you can cancel anytime. There’s no long-term contract to lock you in.

Common questions, straight answers

Getting started

Hours & availability

Pricing & cancellation

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